Frequently Asked Questions

- We have an estimated customisation time of 1-3 weeks before dispatch due to high volumes of orders
- We are a small business and one of our two artists will be working on your pair by hand
- Each pair is customised by hand specifically to order

United Kingdom Delivery Time: 5-10 Days
United States Delivery Time: 7-12 Days
Australia Delivery Time: 7-15 Days​
Canada Delivery Time: 10-15 Days
France Delivery Time: 7-12 Days
Germany Delivery Time: 7-12 Days
Europe Delivery Time: 12 – 15 Days
International Delivery Time: 2 – 3 Weeks

Because everything at Unite Custom has been carefully hand-made individually just for you, we cannot refund or exchange your custom sneakers for reasons such as change of mind. Customising sneakers is an art form and this means every custom sneaker is hand-crafted for each customer’s request. All of our designs are either printed, painted or stitched into the shoe for extra durability.

If on the rarest of occasions your item is faulty on arrival, please send an email to with your order number and an image for us to review. All products must be in the same condition upon arrival meaning that they must be in an undamaged and unworn condition. Your warranty is voided once the product has been used.

As a general guideline, shipping and handling typically will take up to 1-2 weeks for domestic shipping and up to 2-3 weeks for international shipping.

You can request a commission from the best independent artists here.

Your confirmation email includes a link to your order status page. For specific questions regarding your order, please message here.

You can email us any time at We are here to help.

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