Frequently Asked Questions

UNITE CUSTOM is a venue where you can purchase custom sneakers, custom air force 1s, custom jordan 1s and more directly from independent artists, designers, and creatives from around the world.

Artists have their own processing times (5-12 Days) which are available on their pages.

United Kingdom Delivery Time: 5-10 Days
United States Delivery Time: 7-12 Days
Australia Delivery Time: 7-15 Days​
Canada Delivery Time: 10-15 Days
France Delivery Time: 7-12 Days
Germany Delivery Time: 7-12 Days
Europe Delivery Time: 12 – 15 Days
International Delivery Time: 2 – 3 Weeks

Artist handle their own policies so questions regarding the return policy should be directed to your artist. Typically, since custom products are made to order, specifically for you, all sales are final unless otherwise stated by the seller/artist.

Artists handle their own shipping methods and policies so questions regarding shipping should be directed to your artist. As a general guideline, shipping and handling typically will take up to 1-2 weeks for domestic shipping and up to 2-3 weeks for international shipping.

Every transaction made through a PayPal account is covered by PayPal Purchase Protection. Transactions made through your credit or debit card are covered by your card's purchase protection. If you have an issue with your order, we first recommend working through the issue with your seller/artist. If you are unable to reach an amicable conclusion, you can escalate the matter. If you paid through PayPal, you can contact PayPal and open a claim against your seller in accordance with their purchase protection. If you paid using a credit or debit card, you can contact your financial institution to file a claim against your seller through the purchase protection they offer.

It is the buyer's responsibility to pay import taxes and fees that may be charged upon arrival.

You can request a commission from the best independent artists here.

Your confirmation email includes a link to your order status page. For specific questions regarding your order, please message here.

You can email us any time at We are here to help.

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