Return & Refund Policy

We want you to be completely satisfied with your purchase from Unite Custom. If, for any reason, you are not happy with the order you received, we are willing to actively provide solutions(Returns or Refunds). 

✅Unitecustom Purchase Protection

Under our Purchase Protection Policy, refunds, returns, or exchanges may be approved under the following circumstances:

• Non-receipt of the item.
• Item arrives damaged.
• Item significantly differs from the advertised description (e.g., wrong design, wrong size).

Please contact us within 7 days of receiving your order at support@unitecustom.com, and provide your reason for the return along with photos for verification.
All items must be returned in their original condition — unworn, unwashed, unaltered, and undamaged, with the original tags still attached.
Once we confirm the issue, we will provide exchange, return, and refund options.

If your return is approved, we’ll send you detailed return instructions and the return address via email.

⚠️ Handmade Variations & Try-Order Policy

Please note that minor variations in color, design, or detail may occur due to lighting, display differences, or the handmade nature of our products.
These slight variations are considered normal and do not qualify for return or refund.

Additionally, we do not accept returns for try-orders.
If you only intend to keep one pair, please avoid purchasing multiple pairs with the plan to return the rest.
We appreciate your understanding and respect for our handcrafted process.

👟 Sizing Responsibility

Please make sure to select the correct size before placing your order.
If the shoes do not fit due to an incorrect size selection, we are unable to provide a refund or exchange.
You’re always welcome to contact us at support@unitecustom.com before ordering if you need sizing advice.

🛑 Order Cancellations

If you need to cancel your order, please contact us immediately at support@unitecustom.com after purchase.

• If payment has been completed but the parcel has not been shipped, we can cancel your order and issue a full refund.
• Once the parcel has been shipped, the order cannot be canceled. If you still wish to cancel, please contact us for assistance.

🚚 Items in Transit or Services

Once an order has been shipped or successfully delivered, refunds are not available, as the order has been fully processed and fulfilled.

Please note that we are not responsible for lost or stolen packages after delivery is confirmed by the carrier.
In such cases, we recommend contacting the shipping provider directly for assistance.

However, if your package shows no tracking updates or remains in transit beyond the normal delivery timeframe (over 2 weeks), please contact us promptly at support@unitecustom.com for help.
If the package is confirmed lost due to carrier issues during transit, we will take full responsibility and provide a replacement or full refund.

📦 Orders Not Delivered Due to Wrong Address or Pickup Time Expired

Please ensure you provide an accurate and complete delivery address (including apartment number, building name, entrance code, etc.) when placing your order.
If an incorrect or incomplete address is provided, we cannot reship or refund the order.

Customers should also stay alert for calls or messages from the delivery service to avoid missed deliveries.
If the package cannot be delivered or is returned due to missed pickup or failed contact, a reshipment may be arranged with an additional fee, but a refund cannot be processed.

💬 Need Help?

If you have any concerns or need clarification about your order, or believe that your situation qualifies for a refund, please reach out to us at support@unitecustom.com

We’ll reply within 1–2 business days and do our best to assist you.