We (Unite Custom) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Order Processing Time + Delivery Time. We offer Free Shipping on All Orders.


    • Orders are processed and shipped within 5-12 business days after placing the order. Orders placed on holidays and weekends are processed the following business day.
    • Once you place your order, you will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us to confirm.
    • If you need any help with your order, be sure to get in touch with us immediately. We will not be able to change your order after it has shipped.
    • Please review and ensure that you have entered the correct mailing address. We cannot be responsible for non-delivery due to errors in your address. If an order returns due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.


      • We are located in the United Kingdom and ship all orders from London. Shipping time depends upon shipping method, package size, and location.
      • Shipping charges for your order will be calculated and displayed at checkout. 
      • Please note that we are not responsible for any delays in transit times. The carrier provides transit times and may vary by destination, especially during peak seasons.
      • Shipping time does not include the day you place your order or the time to process the order. Weekends are not considered transit days for any of the below shipping methods. 


        • For standard shipping, we recommend ordering at least 20 business days before your event to allow for processing and shipping time.
        • We strive to get your purchases to you quickly. However, we cannot guarantee exact shipping times.


        • We ship to the United States, Canada, Mexico, the United Kingdom, Australia, France, and Hong Kong.
        • Delivery estimates can take up to a month in some cases. We recommend ordering at least 3 weeks in advance.
        • Your order may be subject to import duties and taxes (including VAT), which incurs once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer. 
        • We cannot be responsible for lost or stolen packages once we have sent items to the carrier. We cannot track the package once it leaves the U.S. If you are concerned about this, please purchase insurance.
        • If you have any other questions, please contact us at support@unitecustom.com.

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