Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We (Unite Custom) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Order Processing Time + Delivery Time.
We offer Free Shipping on All Orders. We currently only ship within UK.

In some cases, shipping will take longer based on your location, which will be communicated to the buyer at the time of the order. Generally, items ship as soon as possible.

Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.

If you have any other questions, please contact us at support@unitecustom.com.

Our Estimated Processing time (time to complete the artwork): 1-3 Weeks.

Our Estimated Shipping time (after artwork is completed): 3 to 7 Business Days.

* All orders are shipped with tracking.
* Days stated are calculated as business days.
* Just estimate according to experience, still subjected to actual shipping time.
* When it’s the high peak of demand for logistics / holiday / festival / disaster / strike / demonstration… it will be slower according to the incidents which we cannot control.

Due to the pandemic situation, deliveries might take longer than expected, it will depend on the carrier’s possibilities.


For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to late deliveries to track your missing item(s).


Please accept our apologies, occasionally we have to cancel orders for some reasons:

  1. Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
  2. Customer cancellation: If you have requested to cancel part or all of your order before it is processed.
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